RETURNS & EXCHANGES POLICY
ronbeautyamazement never stops providing the best products and service for our customers.
If you are not satisfied with your order for any reason, including the order arriving damaged, you ordered the wrong size, or the product simply doesn’t meet your expectations, etc. you can ask for a return or exchange within 3days from the delivery date.
Important Note：
Please ensure that all merchandise is returned in its original state as you received it, otherwise, it will not qualify for a return or exchange.
Custom orders, duplicate orders, and repair orders are not eligible for return or exchange.
Returns without a pre-authorization will not be accepted.
ronbeautyamazement offers flexible, no hassle returns for eligible items in our online store. We want all our customers to be happy with their purchases.
Keeping this in mind, we also need to abide by manufacturer policies, due to the nature of the types of products that we sell (“personal use items”) we are required to follow product manufacturer guidelines for the safety of all our customers.
When shopping online with us, as standard retail policy, these terms must be adhered to before checking out and completing your order online. Your cooperation is most appreciated, and we strongly encourage all shoppers to contact us if you have questions at any time. We are always here and happy to help assist you with your purchases.
TERMS
Sale Items are ALWAYS final sale regardless of the product. All sale items and discounted items are final sale. Customised products such as custom human hair wigs are also final sale.
We offer one exchange per order and store credits are valid for 90 days.
Final Sale applies to:
All other items not included on the above list, including all discounted, sale items, machine wig, clearance collections, custom designed Glueless or full lace human hair wigs,
EXCHANGE POLICY PROCEDURES
How to Return an Eligible Product
Customers requiring a return must first contact us by email to request a return authorization number. This number is used to identify your return.
If your item is approved an RMA# (Return Merchandise Authorization Number) will be issued to you via email. Packages received without an RMA# will be refused. RMA numbers must be requested within 24 hours of receipt of your order delivery.
If the item you wish to return/exchange is eligible for return, we will contact you within 24 hours with return instructions and an RMA#
If your item is not eligible, it will be denied, and an RMA will not be issued. Any items sent without an approved RMA (Return Merchandise Authorization) will be refused and returned to you at your cost.
Returnable items must not have been brushed or worn and free from scents such as smoke or perfume. All packaging and product tags must intact. ronbeautyamazement reserves the right to refuse any returns that do not meet above requirements at our discretion and items will be shipped back at senders cost.
Store Credit / Exchange Processing
You should expect to receive your store credit (if eligible) within 30 days of giving your package to the return shipper, however, in many cases you will receive your credit sooner. The store credit processing period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days). We always strive to complete store credits as soon as possible.
Our Return Procedure
Step 1: Request a return via DM or Email and provide us with your order number, detailed reason for the return, and images of the damage if there is any.
Step 2: Our customer service or sales representatives will authorize your request and send you the address to ship your item(s) back with your RMA#.
Step 3: All returned items will be inspected when we receive them to check if they qualify for a return.
*N/B: items that will not be approved for a return: custom orders, stock orders that have been altered, worn, washed, damaged, or are not in their original packaging.
Step 4: Once your return is justified, we will process a refund to your original payment account within 3-5 business days.
Our Exchange Procedure
Step 1: Request an exchange via DM or Email and provide us with your order number, detailed reason for the exchange, and images of the damage if there is any.
Step 2: Our customer service or sales representatives will authorize your request and send you the address to ship the item(s) back.
Step 3: All returned items will be inspected when we receive them to check if they qualify for a return.
*N/B: items that will not be approved for an exchange: custom orders, duplicate orders, items that have been altered, worn, washed, damaged, or are not in their original packaging.
Step 4: Once your return is accepted, we will ship the item(s) you requested to you within 3-5 business days.
Please find answers to our most frequently asked questions below.
- Who is responsible for the shipping cost?
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
- Can I return or exchange stock hair?
Yes, absolutely! You can make a return or exchange on our stock hair within 3 days from the delivery date, provided the hair system is unaltered, unworn, unwashed, undamaged, and in its original packaging.
- Can I return or exchange custom hair?
We do not return or exchange custom hair systems.
If you ordered a wrong custom-made hair by mistake, the hair system cannot be returned for a refund. If you would like us to adjust it, extra costs will be charged accordingly, including shipping.
- Do you refund repair orders?
We do not refund repair orders under any condition.
- Can I return hair accessories and supplies?
Yes, you can return or exchange the accessories and supplies within 3 days from the delivery date.
For hair supplies like adhesives glue, tape, etc. from a third-party brand, please make sure the package is unopened before you request a return/exchange.
- Can I cancel my order?
For stock orders, if they are not yet sent out, please contact us ASAP to cancel your order. However, if your order has already been shipped and is on its way to you, we cannot cancel it, but you can return it after you receive the order. Shipping costs created during the shipment process are the responsibility of the customer.
For custom orders, if you cancel a custom order before you receive it, you will only receive a 30% refund to cover labor and material costs.
- After how long will I get a refund?
Once ronbeautyamazement has processed your return, the refund will go back to the customer’s original payment account within 3-5 business days.
- After how long will I get an exchange?
Once your return is accepted, we will ship the replacement requested within 3-5 working days. Shipping will take another 5-7 working days worldwide.
- Can I get a faster exchange?
All exchanges take a very long time if you follow the standard exchange procedure. If you wish to receive the exchange faster, we suggest you place a new order online before making the return.
- My parcel was lost when I sent it back for a return, can I still get a refund?
We will only replace or refund after we have received your returned products. We take no responsibility for returns lost by postal services.